Privacy Policy

Your Privacy Matters to Us

Last updated: 19 July 2026

Dipasha Medical Store ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, how we use it, and the choices you have. It applies to this website and to enquiries you make through it.

1. Information We Collect

We only collect information you choose to provide, or that is automatically collected to help the website function and improve.

Information you give us

• Contact & enquiry details: your name, phone number, and (optionally) email address and message, when you use our contact form or "Request a Callback" form.
• WhatsApp messages: if you click an "Order on WhatsApp" or WhatsApp button, you are taken to WhatsApp, where any message you send is handled under WhatsApp's own privacy terms.

Information collected automatically

• Usage & advertising data: if we run Google Ads, cookies and identifiers (such as your click ID) may be used to measure which ads lead to enquiries. This helps us understand ad performance.
• Embedded maps: our contact section embeds a Google Map; Google may collect data as described in Google's own privacy policy.

2. How We Use Your Information

• To respond to your enquiries, calls, and callback requests.
• To process and fulfil orders you place with us (including by phone or WhatsApp).
• To arrange home delivery where applicable.
• To measure and improve the performance of our website and advertising.
• To comply with applicable laws, including those governing the sale of medicines.

We do not sell your personal information to third parties.

3. Sensitive Health Information

Please avoid sharing detailed medical or prescription information through the website's contact form. For anything relating to prescriptions or health conditions, please speak with our pharmacist directly by phone or in person, where your information can be handled with appropriate confidentiality.

4. Sharing of Information

We may share limited information with:

• Service providers who help us operate (e.g. delivery personnel, messaging and analytics tools) — only as needed to serve you.
• Authorities where required by law or to comply with pharmacy and drug regulations.

5. Cookies & Tracking

This website may use cookies and similar technologies, primarily for advertising measurement (e.g. Google Ads conversion tracking) and to make embedded content work. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

6. Data Retention

We keep enquiry and order information only for as long as needed to serve you and to meet legal or regulatory requirements, after which it is deleted or anonymised.

7. Your Rights

You may request to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out using the details below. We will respond within a reasonable time and in line with applicable law (including India's Digital Personal Data Protection Act, 2023, where it applies to you).

8. Children

This website is intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.

10. Contact & Grievances

For any questions or requests about your privacy, or to raise a concern, please contact us: